If you encounter this situation, please provide your realm number and player ID, as well as a screenshot of your purchase receipt, and we will do our best to resolve the situation. iOS users can take a screenshot of your receipt in the following two ways:
1. Log in to your iTunes account on your computer and open your transaction record, then take a screenshot and send it to us. Please include the order number in the screenshot.
2. You can wait for the App Store to send you a confirmation email.
Android users can send us your receipts in the following way:
Take a screenshot of your receipt and send it to us via in-game Support.