Hi, how can we help you?

How often does a new realm open?

Where can I find my player ID and current realm?

Can I log on to the same account from multiple devices?

I completed a purchase but did not receive the items I purchased

Can you earn the First Purchase Gift by becoming a patron or buying a bundle?

Where can I collect my Patron daily rewards?

Why are the refresh times for resource points and dungeon quests all different?

What do the stars on mines and ruins represent?

How do you move your territory to a different city?

If the House Lord is not online, can another House member be promoted to Lord?

How do I request a troop loan from a member of my House?

Are there any units that cannot be healed?

How do I get heroes?

How do I unlock the last column of equipment for a Hero?

What is the significance of "Rank"?