If you are having connection issues, please first check to see if you are able to load info through your mobile browser (Chrome, Safari).

If this does not resolve the issue, please try deleting the game, clearing the cache and re-installing the game.

Some countries also have firewalls that block certain connections coming in and out.Please also try using VPN. 

If your browser is working fine and VPN doesn’t help, please contact us at support@heroestactics.com with the following info:  

1) Your Wifi Provider

2) Your Mobile 3G/4G Provider) Your Location (Country)